Hi,
Firstly I apologise if this has been covered before but I have searched and searched and still not found what I am looking for.
I received the OTA update for my Galaxy S3 I-9300 ( UK Version on O2 Carrier, Stock ROM), phone downloaded automatically (all good), clicked install when prompted (i believe this was a relatively small update file). I presume the phone was running 4.2 when I decided to update and this was the update to 4.3 (not sure). The phone started the firmware upgrade process all went well, the % got to 100 and the phone went to reboot. But when the phone went to reboot it stuck on the blue Samsung logo screen. Left it for a couple of hours just in case, no joy.
Having not backed up all before doing the update (as usual presumed it would be fine) I now am in the situation where I may well lose all my data, this at the minute is my LAST option. Have a few fairly valuable things on this eg. notes from meetings etc. and some photos I would like. So a factory reset from recovery mode isn't what I want to do at the minute.
I have tried to recover the phone using Samsung Kies, no joy again. With the state the phone is in it wont recognise the device and keeps bringing up an error with the USB MTP driver (have tried reinstalling the driver many times). When i put the phone into download mode (volume down, home and power) it says on Kies it is connecting, but again fails to connect. It seems the last option I am left with is to use the 'update via external storage' mode when in recovery or the 'update via ADB'? I have also tried contacting both O2 and samsung to see if they can provide me with the firmware update file that I can download and put on an SD card, but they both keep sayin each other is responsible for the firmware etc etc. I have since downloaded a rom from Sammobile.com and found a UK 4.3 rom to be installed via ODIN (not sure if this will work?)
So, I am wondering if there is any way I can recover the data from the device without losing both app data and photos/videos etc that I have not yet tried? or if anyone can guide me as to where I could get the update file to use via external storage? (and if this will work) or if using the ADB function is a possibility (dont know what it is even) Any help is much appreciated as I seem to keep going round in circles, and apologies if I have not given vital information.
Thanks,
jjohnston890
Firstly I apologise if this has been covered before but I have searched and searched and still not found what I am looking for.
I received the OTA update for my Galaxy S3 I-9300 ( UK Version on O2 Carrier, Stock ROM), phone downloaded automatically (all good), clicked install when prompted (i believe this was a relatively small update file). I presume the phone was running 4.2 when I decided to update and this was the update to 4.3 (not sure). The phone started the firmware upgrade process all went well, the % got to 100 and the phone went to reboot. But when the phone went to reboot it stuck on the blue Samsung logo screen. Left it for a couple of hours just in case, no joy.
Having not backed up all before doing the update (as usual presumed it would be fine) I now am in the situation where I may well lose all my data, this at the minute is my LAST option. Have a few fairly valuable things on this eg. notes from meetings etc. and some photos I would like. So a factory reset from recovery mode isn't what I want to do at the minute.
I have tried to recover the phone using Samsung Kies, no joy again. With the state the phone is in it wont recognise the device and keeps bringing up an error with the USB MTP driver (have tried reinstalling the driver many times). When i put the phone into download mode (volume down, home and power) it says on Kies it is connecting, but again fails to connect. It seems the last option I am left with is to use the 'update via external storage' mode when in recovery or the 'update via ADB'? I have also tried contacting both O2 and samsung to see if they can provide me with the firmware update file that I can download and put on an SD card, but they both keep sayin each other is responsible for the firmware etc etc. I have since downloaded a rom from Sammobile.com and found a UK 4.3 rom to be installed via ODIN (not sure if this will work?)
So, I am wondering if there is any way I can recover the data from the device without losing both app data and photos/videos etc that I have not yet tried? or if anyone can guide me as to where I could get the update file to use via external storage? (and if this will work) or if using the ADB function is a possibility (dont know what it is even) Any help is much appreciated as I seem to keep going round in circles, and apologies if I have not given vital information.
Thanks,
jjohnston890
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