I had been using the stock SW2 Gmail extension as my mail email "go-to" app when I first got my SW2 when I was still running a custom 4.1.2 ROM (BoneStock 3.4) on my rooted GS3. It was a sorta convoluted process, since I had my Comcast email go to my Gmail account, and then I was able to ead all emails via the Gmail extension. After a while I changed the ROM on my GS3 to a TW4.3 ROM (MOAR 7.1), in part to work better with WatchIt (I was having difficulties getting WatchIt to work with my 4.1.2 ROM).
The good news was WatchiIt was working fine with 4.3, but the ad new was the SW2 was now no longer able to work with the Gmail extension. I would try to use the Gmail extension (install Gmail extension, add my Gmail account to my phone as directed, go to my watch and press Gmail icon, I get an error message that says: "Unfortunately Gmail - Smart Extras tm has stopped. You can report it (which I did, it sends a message to Google) or you can clicjk OK." After you click OK, the same error message reappears. I then uninstalled the extension.
So to make it read emails, I installed K9 on my phone, and then had K9 read my Gmail email. Then have the K9 extension read the emails on my watch. What was a convoluted route became even more convoluted: Comcast, to Gmail, to K9, to the K9 extension. All because (1) Sony is trying to get SW2 watch customers to buy Sony phones by having the stock email extension on SW2 only work with Sony phones (and thus,eliminate the most direct way of reading email on the SW2) and (2) the Gmail extension doesn't work with 4.3 (at least my 4.3 phone).
So I posted the question on the Sony consumer customer support community age. A few community members offered up suggestions (uninstall/reinstall extension, go to SUS to make sure I am on latest firmware/SW, etc) all without any improvement.
I then emailed Sony support. And after a request for me to resend them an email describing the prolem, I received this answer:
hank you for contacting Sony Xperia Support.
Quote:
Unfortunately, there are still some problems regarding Android 4.3. Our technical department is already working on this issue to make sure that all problems can be fixed really fast. Until then, we just hope that you are a little bit more patient on this case.
Please contact Sony Xperia Support again if we can assist you further. Feel free to visit our website: On www.sonymobile.com you will always get the latest news and interesting content.
Please send emails to the following adress: questions.de@support.sonymobile.com. The Service Request ID provided in the subject of this message is exclusively for inquiries which are directly associated with this case. Please note that the request is closed automatically five days after you received our answer.
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So, at least they respond and answer emails. Hopefully they are also working on resolving 4.3 issues. But anyone having a problem related to 4.3, hope this helps.
